GDPR Policy

We comply with GDPR standards to safeguard your data and ensure full transparency in all practices.

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Introduction

Welcome to Cheshire Conservatory Roofs Ltd (“we”, “our”, “us”).
We are committed to protecting your privacy and ensuring your personal information is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This page explains what information we collect, how we use it, and what rights you have regarding your data.

Who We Are

Company Name: Cheshire Conservatory Roofs Ltd
Website: https://cheshire-conservatories.co.uk
Email: info@cheshireconservatoryroofs.com
Phone: 01244617471
Address: Staunton House, 5 Chantry Court, Sovereign Way, Chester, CH1 4GN

We act as the Data Controller for all personal data collected through our website and business communications.

Information We Collect

We may collect and process the following personal information:

  • Contact Details: Your name, email address, phone number, and postal address.

  • Enquiry Details: Any messages or requests you submit via our website forms or email.

  • Website Usage Data: IP address, browser type, operating system, pages visited, and session duration (via analytics tools).

  • Marketing Preferences: Whether you wish to receive updates or promotions from us.

How We Collect Data

We collect information in the following ways:

  • When you complete a contact or quote form on our website.

  • When you email or call us directly.

  • When you browse our website (using cookies and analytics).

  • Through third-party services such as Google Analytics or marketing tools.

Why We Collect Your Data

We use your data for the following purposes:

  • To respond to enquiries, provide quotations, and deliver requested services.

  • To manage customer relationships and project communication.

  • To improve our website and service experience.

  • To send occasional marketing or service updates (only with your consent).

  • To comply with legal or regulatory requirements.

Legal Basis for Processing

We process your personal data on one or more of the following legal grounds:

  • Your consent (for example, newsletter sign-up).

  • To perform a contract with you (such as project communication).

  • Our legitimate interests (improving services and website functionality).

  • To comply with legal obligations.

Sharing of Information

We will never sell your personal information.
We may share data only with:

  • Our trusted website hosting, email, and IT service providers.

  • Third-party analytics tools (e.g., Google Analytics) for performance monitoring.

  • Regulatory authorities where legally required.

All third parties are required to maintain confidentiality and data protection standards.

International Transfers

If any data is transferred outside the UK or EEA (for example, via third-party service providers), we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs) are in place.

Data Retention

We keep personal data only for as long as necessary:

  • Enquiry data: up to 12 months after last contact.

  • Project and service data: up to 7 years for accounting and legal reasons.

  • Marketing data: until you unsubscribe or withdraw consent.

Your Rights

Under the GDPR, you have the following rights:

  • Access – Request a copy of the data we hold about you.

  • Correction – Request correction of inaccurate data.

  • Erasure – Ask us to delete your personal data (“right to be forgotten”).

  • Restriction – Request limitation of how we process your data.

  • Data Portability – Receive your data in a portable format.

  • Objection – Object to certain uses of your data.

  • Withdraw Consent – Withdraw marketing consent at any time.

To exercise any of these rights, please contact us using the details below.

Cookies and Tracking

Our website uses cookies to:

  • Improve user experience.

  • Analyse website traffic and usage patterns.

  • Support marketing and retargeting campaigns (if applicable).

You can control or disable cookies through your browser settings. See our Cookie Policy for full details.

Data Security

We use modern security measures including:

  • SSL encryption for website data transfers.

  • Secure password-protected systems.

  • Restricted employee access to personal data.

  • Regular backups and data integrity checks.

Data Breaches

If a data breach occurs that could risk your personal rights, we will:

  • Notify you promptly (if required by law).

  • Inform the relevant supervisory authority (ICO).

  • Take immediate action to mitigate risk.

Updates to This Policy

We may update this GDPR policy from time to time. The revised version will be posted on this page with the updated date above.

Contact Us

If you have any questions, concerns, or complaints regarding how we handle your data, please contact:

Cheshire Conservatory Roofs Ltd
📧 info@cheshireconservatoryroofs.com
📞 01244617471
🏢 Staunton House, 5 Chantry Court, Sovereign Way, Chester, CH1 4GN